We have been listening to patient feedback on our appointment system and working hard, in collaboration with the Patient Participation Group, Staff and Partners to make improvements.
We have a number of available appointment types to choose from, anything with (o) means you can book these online!
Bookable appointments (o)
These appointments are bookable on the day or can be booked in advance. They are face to face appointments with a GP.
Telephone Assessments (triage)(o)
These are generally bookable on the day only, you will speak to a GP and if they need to see you they will offer you an appointment for later the same day. Telephone triage appointments are only available in morning clinics.
Nurse practitioner appointments (o)
Nurse practitioners can deal with minor illnesses, they are prescribing nurses. Generally these appointments are bookable on the day only with a limited number available to pre-book on other days. Y
Telephone consultations (o)
Calls can be booked to speak to a GP or a Nurse practitioner. These are generally bookable on the day only. We will not make calls to patients to order repeat medication or for an extension of a sick note. These queries should be dealt with at reception. You will also not be offered an appointment with a GP if these are telephone advice only. Please check with a receptionist if you are not sure.
Emergency Sit and Waits
If you feel that you need urgent medical attention but A&E or Urgent Care are not the most suitable option we may be able to offer you a Sit and Wait appointment with a GP. You will be asked what the emergency is, and given a time to attend the surgery. You cannot choose who you see or what time you attend. If the matter can be dealt with more effectively else where you will be signposted to the most relevant organisation.
Extended access appointments
Extended access appointments are now available as a shared service with other surgeries in the area, these are held at Prospect House. 121 Lower Street, Kettering, Northants, NN16 8DN. These are only bookable via reception. For further information see below. For further information please click here. Please note when attending an extended access appointment you need to use the door to the rear of the building (Entrance 2) by pressing the buzzer.
Our doctors and nurse practitioners can carry out home visits to patients who cannot get to the surgery. We would ask that you call before 11am to request as home visit. Calls made later in the day may be differed to the following day at the doctors discretion.