The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care. She is supported by Sarah Yarrow, Operations manager, as well as an additional administration teams listed below.
Practice Business Manager
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
3 secretaries who handle patient referrals, private letters and reports, practice correspondence and act as liaisons with hospitals and community clinics for the GP’s.
1 IT lead who is responsible for the smooth running of our clinical computer systems and ensuring we have the most up to date systems in place available to general practice and patients.
2 Social Prescribers who help patients to find support and independence.
1 Practice assistant who is responsible for the PPG, health and safety, building maintenance, health campaigns and patient newsletters.
Social Prescribing is a free service available to adults (18+) who are ready to make a change in their lives to improve their health and wellbeing.
A Social Prescribing Link Worker will support you to access activities and services within your community, enabling you to improve your health and wellbeing helping you to stay well.
How does it work?
A member of your GP practice team may suggest a referral to the Social Prescribing Service. A Social Prescribing Link Worker will make contact with you to talk to your and find out more about what you would like help with. The link worker can arrange an appointment at a time and place convenient to you.
A SOCIAL PRESCRIBER IS: • Confidential, practical, helpful, non-judgmental • Someone who can help you to decide what you’d like to do to improve your health and wellbeing by finding you activities that will suit you • Someone to support you on your way
SERVICES AVAILABLE MAY INCLUDE: • Healthy lifestyles and activities • Arts, music, outdoors and creative • Befriending, counselling, support • Housing benefits, financial advice • Employment, training and volunteering • Education and learning • Access to specialist services